Refund and Returns Policy

DMT Logistics E-Commerce Wine Seller Refunds and Return Policy

Last Updated: 16/11/2023

At DMT Logistics, we strive to provide high-quality products and exceptional customer service. We understand that there may be occasions when you need to return a product or seek a refund. This Refunds and Return Policy outlines our procedures to ensure a smooth and fair process for our customers.

Refunds

1. Refund Eligibility:

   • Refunds are eligible within [number] days from the date of purchase.
   • To be eligible for a refund, the item must be unused, unopened, and in its original packaging.

2. Refund Process:

   • To initiate a refund, please contact our customer service team at [customer service email or phone number].
   • Provide your order number, a detailed reason for the refund, and any supporting documentation if necessary.

3. Refund Method:

   • Refunds will be processed using the same payment method used for the original purchase.
   • Please allow [number] business days for the refund to reflect in your account.

Returns

1. Return Eligibility:

   • Returns are accepted within [number] days from the date of purchase.
   • The item must be unused, unopened, and in its original packaging to be eligible for return.

2. Return Authorization:

   • Contact our customer service team at [customer service email or phone number] to request a return authorization.
   • Clearly mark the return authorization number on the outside of the package.

3. Return Shipping:

   • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
   • We recommend using a trackable shipping service for returns.

4. Return Process:

   • Once we receive the returned item, our team will inspect it.
   • If the return is approved, we will process the refund or send a replacement, as per your preference.

Exchanges

1. Exchange Process:

   • If you received a defective or damaged item, contact our customer service team to request an exchange.
   • Provide your order number, details of the issue, and any supporting documentation.

2. Exchange Authorization:

   • Follow the return authorization process outlined above.

3. Replacement Shipping:

   • We will ship a replacement item at no additional cost to you.

Exceptions

1. Perishable Items:

   • Perishable items such as wine may have specific return and refund considerations. Contact our customer service for guidance.

2. Custom Orders:

   • Custom or personalized orders may not be eligible for return or refund. Contact our customer service for clarification.

Contact Information

If you have any questions, concerns, or need assistance with a refund or return, please contact our customer service team at:

admin@dmtlogistics.co.za

Thank you for choosing DMT Logistics. We appreciate your business, and we are committed to providing a positive shopping experience.